Terms and Conditions

Returns policy

D & D Boys Shoes is committed to providing quality products to our customers. If for any reason you are not completely satisfied with any product, please return it to us in its original condition (unworn with packaging/labels attached) within 14 days of receipt, with proof of purchase. We will exchange it or refund your purchase price using the original payment method. D & D Boys Shoes has the right to decline returns if the product is not returned in its original condition or returned outside of the 14 day period. Please be aware any delivery fee incurred is non-refundable.

How to return product

You can return product to D & D Boys Shoes providing all the terms and conditions of our returns policy have been met. Please return the product with the purchase confirmation letter as your proof of purchase.

You can return product by post to the D & D Boys Shoes Web-store providing all the terms and conditions of our returns policy have been met. Please return the product with the purchase confirmation letter as your proof of purchase. Please include a note stating whether you would like an exchange or refund. Item should be returned in an unused condition and it’s original packaging.

To return item send us an email to shoe@danddboysshoes.co.uk

We will process your exchange or refund within 10 working days of receipt of your parcel.

D & D Boys Shoes does not accept responsibility for items lost in transit while being returned. We recommend that you use a postage service that provides tracking and delivery to the door. This does not affect your right.

Faulty product

If you receive faulty or incorrect product, please contact us at shoe@danddboysshoes.co.uk or Call us at 020 3239 4166 and leave a message. Please quote your order number. We will arrange a return and an exchange of the item.

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